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Police - Emergency Alerts

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1. What Alert & Warning System is used in the City & County of Broomfield?

CodeRED (similar to Reverse 9-1-1), is the primary alert & warning system utilized in the City & County of Broomfield. The Broomfield Police Public Safety Communications Center can activate CodeRED in a specified area. Calls, texts or emails can simultaneously reach the specified community to deliver alerts/warnings and critical safety instructions.

2. What is CodeRED?

CodeRED, by Onsolve is a mass notification software in which the City and County of Broomfield can send critical communications to residents and business owners in affected areas during emergencies.

3. Is there an app available?

The CodeRED Mobile Alert app provides advanced, real-time, location-specific alerts. You will receive a notification when you are within a geographic proximity to a warning area. For instance, you might be visiting a friend or shopping at a location that is within the warning area. The app will detect your proximity and provide you with the same warning given to those who live and work in that area. The free mobile app is available at the App Store and Google Play. 

Here’s the link: https://tinyurl.com/CodeRED-Mobile-Alert-App 

4. How do I register for CodeRED?

Go to your911.net - you can register your cell phone and also update your information if you have moved.

5. Who should register for CodeRED?

Everyone! If you have a cell phone or non-static VoIP (Vonale, OnSip, or RingCentral) system you must register your information on your own. Go to your911.net.

6. Why is CodeRED important and how will I benefit from this service?

CodeRED will be used for emergency incidents where timely notification to people in a specific geographic area is essential. You will receive a call, text or email that will provide you specific safety actions to be taken, such as shelter-in-place or evacuation.

7. Can you register more than one phone and/or address?

Multiple numbers can be entered for one location, and multiple locations can be entered for one phone number. However, all locations must be in Broomfield or Jefferson Counties.

8. I have a CenturyLink landline, (or Comcast VoIP line.) Do I need to register my information?

No. If you have a CenturyLink landline or Comcast VoIP system, your telephone numbers will be automatically entered into the system. However, we suggest that you take a minute and confirm your information and add any additional cell phone and/or addresses. Go to your911.net.

9. How many times will the system attempt to deliver a message?

The system will attempt to leave a message three times.  If you have voicemail setup, the system will leave the message.

10. If I have solicitor block on my phone will I receive a message?

No. If you have solicitor block on your phone you will not receive a call. The same technology for “auto-dial” for solicitation is being utilized. A CodeRED message will have a caller ID of 866.419.5000. We suggest that you enter that number into your phone system and “unblock” that specific number.

11. What happens if my phone is busy when the system is trying to reach me?

f the line is busy, CodeRED will call back three times. If you don’t receive a message, or would like to have the message repeated, call 866.419.5000.

12. What should I do if I receive a CodeRED message?

Listen carefully to the entire message. Follow instructions. Do not hang up until you hear the entire message. If you need to hear it again, you can call 866.419.5000 to replay the message. Do not call 911 for further information unless directed to do so or if you need immediate assistance.

13. Where can I obtain information updates during an incident?

Follow social media for updates:

• Facebook & Twitter - 
  • Broomfield Police Department @BroomfieldPD (Facebook)
  • Broomfield Police @BroomfieldPD (Twitter)
  • North Metro Fire Rescue District @NorthMetroFire (Facebook)
  • North Metro Fire @nmfirepio (Twitter)
  • City and County of Broomfield @Broomfield (Facebook)
  • Broomfield Gov’t @Broomfield (Twitter)
• NextDoor 
  • Broomfield.org

14. Why didn’t I receive a message?

The primary reasons you may not have received a call are:

• Your area of the community may not be affected. This includes situations that sometimes are only a block away.
• The system received a busy signal after three attempts to reach you.
• You have a solicitor/telemarketing call block or other telezapper device on your phone or mobile device.
• Your phone number and address don’t match up or are not even in the system. You’ll need to register at your911.net.

15. How much time does it take to receive a CodeRED notification once it’s launched?

It can take several minutes for everyone to receive the notification due to a variety of factors. When launching 2500 phone calls it takes about 7 minutes to complete.

16. Who uses the CodeRED system?

In addition to the City and County of Broomfield, other local agencies include Adams and Jefferson Counties. Boulder County uses Everbridge Emergency Alert for their emergency notifications.

17. Is there a cost to use CodeRED?

The costs incurred are covered by paid phone taxes collected and distributed to the Jefferson County Emergency Communications Authority (aka 911 Authority Board).

18. I don’t have internet access, and would like to register my phone, what should I do?

Call Broomfield’s non-emergency number 303.438.6400, and a Communications Specialist can assist you.

19. I am having problems updating and/or deleting my account/information, what should I do?

The number for assistance is 866.939.0911 (EST).

20. What is the difference between an Emergency Notification, General Notification, and Severe Weather Notification?

• Emergency Notification: 866.419.5000. Only initiated if there is an immediate risk to your health or safety and immediate actions are needed.
• General Notification: 855.969.4636. Although this is an option when signing up, Broomfield does not utilize this option. Go to social media for any “General Notification” of information that goes out to the public.
• Severe Weather Notification: - 800.566.9780, notifications sent directly from the National Weather Service. You must OPT-IN to receive these alerts.