Utility Billing - Water/Sewer
Starting June 1, many City and County of Broomfield services will offer walk-in, by appointment, or virtual services —or all three—for the convenience and safety of residents. Please note many, if not all, services are also available online via self-service, or over the phone.
Access facility hours, online services and ways to make appointments at Broomfield.org/FindMyService
Fraud NoticeThe City and County of Broomfield has been made aware of increased attempts to scam residents and customers for personal and/or financial information. Please know that government entities will not solicit personal or financial information from residents or customers unless initiated by the individual or entity.
Online utility payments should be directly initiated through Broomfield’s online payment portal managed by third party processor Paymentus. Any questions regarding a customer account can be addressed directly by the Utility Billing Division at (303) 438-6319.
Tips for Avoiding Scams
Do not respond to calls or texts from unknown numbers, or any others that appear suspicious.
Never share your personal or financial information via email, text messages, or over the phone.
Be cautious if you're being pressured to share any information or make a payment immediately.
Scammers often spoof phone numbers to trick you into answering or responding.
Do not click any links in a text message. If a friend sends you a text with a suspicious link that seems out of character, call them to make sure they weren't hacked.
Always check a suspicious website by calling or looking at its actual website before clicking on the link.
If you think you've been a victim of a scam, contact law enforcement immediately and file a complaint online with the Federal Trade Commission.For more information about scam calls and texts, visit the FCC Consumer Help Center and the FCC Scam Glossary.
Broomfield continues to look for ways to conserve and be environmentally responsible. In an effort to save paper and also expedite water billing information, customers may choose to receive their monthly statements electronically.
- Create an online account and enable the "Paperless" option under the Account menu. You will then receive email notifications when new bills are available to view online, as well as PDF copies of your bills as email attachments.
Recurring payments can be scheduled to draft automatically from a credit/debit card or checking account. Simply set up an online account, select the "AutoPay" option from either the Account menu or the AutoPay menu on the left, and fill out the required fields. (The "End Date" may be left blank, if desired.) Upon completion, you will receive a confirmation number for your records.
For instructions on how to update/change your recurring payment information, click here
Does your water usage seem higher than normal?
It's possible that your watering habits could be somewhat different from a previous service period, or you may have a leak somewhere within your property that is being registered by your meter. Common causes of wasted water include leaky toilets and inefficient irrigation systems (i.e. overclocked cycles, broken sprinkler heads, damaged irrigation lines, etc.).
Useful tips for detecting water leaks can be found under our Frequently Asked Questions section or this in-depth guide prepared by our Environmental Services division.
Broomfield residents can obtain FREE indoor and outdoor water efficiency assessments. Find out how to schedule one!
For more information, please visit our High Water Usage page.
Emergency after hours service
To report a
- Final Reading Request
- Establish service* (moving into Broomfield)
- Transfer service*
- Discontinue service* (moving out of Broomfield)
- Delinquency Information
- Payment arrangements
- Courtesy telephone notifications
- Suspension of service
- Returned checks/drafts