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Online Bill Payment System
VIEW/PAY YOUR UTILITY BILL SECURELY ONLINE OR BY PHONE
The City and County of Broomfield’s water/sewer bill payment system is available through a partnership with Paymentus, an independent company that provides a free, self-service application for Broomfield’s utility customers. This service allows you to review your account details online or by automated telephone, with no additional fees.
ONLINE BILLING/PAYMENT OPTIONS
(***No need to set up an online account.***)
You will need a current statement for your customer account number, as well as the information for your method of payment:
- Credit or debit card (Visa, MasterCard, American Express, or Discover)
OR - Bank account information (routing/transit # and checking account #)
Upon successfully completing a payment, you will be given a confirmation number for your records.
(***You must have your customer account number in order to initially set up an online account.***)
Establish a username and password, add your specific account(s), and then you will gain access to a variety of features:
- Electronic/Paperless billing (under Accounts > Paperless)
- View your account balance
- Make one-time payments (under Pay My Bill or Accounts > Pay Bill)
- Schedule recurring payments (under Auto Pay)
- Update your recurring payment details (under My Wallet)
- Review past statements (under Bill History)
- Track your usage history (under Bill History > View Bill > Usage Report)
HOW TO SET UP AN ONLINE ACCOUNT
- Have a current statement available for your utility account number.
- Navigate to the Customer Portal.
- Under the Login section, select the Register Now link.
- Complete the required fields.
- Select the Enroll button.
- Enter your utility account number.
- Choose whether or not to enable electronic/paperless billing.
- Choose whether or not to receive e-mail notifications when new bills are available.
- Agree to the Terms and Conditions.
- Select the Add Account button.
You’re all set!
You can now perform a number of functions using the menu options along the left of the Customer Portal screen.
AUTOMATED TELEPHONE
To pay by automated phone, dial 1.855.442.6900.
You will need a current statement for your utility account number, as well as the information for your method of payment:
- Credit or debit card (Visa, MasterCard, American Express, or Discover)
OR - Bank account information (routing/transit # and checking account #)
Upon successfully completing a payment, you will be given a confirmation number for your records.