Why was LookoutAlert implemented when we already had CodeRED?

Broomfield is always looking for new ways to improve the safety of our residents. With LookoutAlert in place, first responders have the ability to send a mass notification to landlines, cell phones and email addresses  for residents who have opted-in with important information that could save lives.

LookoutAlert helps fill another safety gap within the Broomfield dispatch center. During large-scale emergencies, the 911 center can be quickly overwhelmed with a high volume of 911 calls received from the public. A majority of the 911 calls received during emergencies are not about life-threatening situations, but rather contain requests for information about what is going on during a crisis or emergency. By sending alerts directly to the public on their preferred devices, we will keep the public informed and at the same time reduce the number of 911 calls from residents not in immediate need of emergency services. Easily available and authoritative public information will improve the 911 center’s ability to keep phone lines open to respond to critical emergencies.

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1. Why should I sign-up for LookoutAlert?
2. How does the LookoutAlert system work?
3. How much does it cost?
4. Why was LookoutAlert implemented when we already had CodeRED?
5. Can you guarantee that I will receive notification if I register for LookoutAlert?
6. How do I sign-up for LookoutAlert?
7. When I signed up for LookoutAlert it says I already have an account.
8. Who can sign-up for LookoutAlert?
9. Is LookoutAlert the same as Smart911?
10. I already have a Smart911 account, how do I sign up for LookoutAlert?
11. I don’t have a Smart911 account but want to sign up for both services. How do I do that?
12. Will I receive alerts if I don’t sign-up?
13. What types of alerts will I receive?
14. How will I identify incoming alerts?
15. Can I call the alert phone number back or reply back to the email?
16. When will I start receiving alerts?
17. How do I update or remove my notification preferences and contact information used by LookoutAlert?
18. How often will I receive alerts?
19. How does the LookoutAlert system respond to busy signals or no-answer situations?
20. If I am unable to make or receive calls or text messages during an emergency, will I still receive alerts from the LookoutAlert system?
21. What if I receive a call at home and I am not there to answer it?
22. What other safety and alerting systems should I sign-up for and be aware of?
23. Will my information be disclosed or shared?
24. What precautions are taken to protect personal contact information stored in the LookoutAlert system?
25. How do I update or remove my contact information in the LookoutAlert database?