CodeRED, by Onsolve is a mass notification software in which the City and County of Broomfield can send critical communications to residents and business owners in affected areas during emergencies.
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CodeRED (similar to Reverse 9-1-1), is the primary alert & warning system utilized in the City & County of Broomfield. The Broomfield Police Public Safety Communications Center can activate CodeRED in a specified area. Calls, texts or emails can simultaneously reach the specified community to deliver alerts/warnings and critical safety instructions.
The CodeRED Mobile Alert app provides advanced, real-time, location-specific alerts. You will receive a notification when you are within a geographic proximity to a warning area. For instance, you might be visiting a friend or shopping at a location that is within the warning area. The app will detect your proximity and provide you with the same warning given to those who live and work in that area. The free mobile app is available at the App Store and Google Play.
Here’s the link: CodeRED-Mobile-Alert-App
Go to your911.net - you can register your cell phone and also update your information if you have moved.
Everyone! If you have a cell phone or non-static VoIP (Vonale, OnSip, or RingCentral) system you must register your information on your own. Go to your911.net.
CodeRED will be used for emergency incidents where timely notification to people in a specific geographic area is essential. You will receive a call, text or email that will provide you specific safety actions to be taken, such as shelter-in-place or evacuation.
Multiple numbers can be entered for one location, and multiple locations can be entered for one phone number. However, all locations must be in Broomfield or Jefferson Counties.
No. If you have a CenturyLink landline or Comcast VoIP system, your telephone numbers will be automatically entered into the system. However, we suggest that you take a minute and confirm your information and add any additional cell phone and/or addresses. Go to your911.net.
The system will attempt to leave a message three times. If you have voicemail setup, the system will leave the message.
No. If you have solicitor block on your phone you will not receive a call. The same technology for “auto-dial” for solicitation is being utilized. A CodeRED message will have a caller ID of 866.419.5000. We suggest that you enter that number into your phone system and “unblock” that specific number.
f the line is busy, CodeRED will call back three times. If you don’t receive a message, or would like to have the message repeated, call 866.419.5000.
Listen carefully to the entire message. Follow instructions. Do not hang up until you hear the entire message. If you need to hear it again, you can call 866.419.5000 to replay the message. Do not call 911 for further information unless directed to do so or if you need immediate assistance.
Follow social media for updates:
The primary reasons you may not have received a call are:
It can take several minutes for everyone to receive the notification due to a variety of factors. When launching 2500 phone calls it takes about 7 minutes to complete.
In addition to the City and County of Broomfield, other local agencies include Adams and Jefferson Counties. Boulder County uses Everbridge Emergency Alert for their emergency notifications.
The costs incurred are covered by paid phone taxes collected and distributed to the Jefferson County Emergency Communications Authority (aka 911 Authority Board).
Call Broomfield’s non-emergency number 303.438.6400, and a Communications Specialist can assist you.
The number for assistance is 866.939.0911 (EST).