Delinquency Information and Payment Arrangements

DELINQUENCY POLICY

• Charges for water and sewer service are due 15 calendar days following the Bill Date, with an additional 15-day grace period.
• If the charges remain unpaid 30 calendar days after the Bill Date, the account is considered delinquent, a $5.00 late charge is assessed, and a past due notice is mailed to the customer. This notice provides the customer with another 10 days to pay the bill.
• If the bill is still unpaid after that time period, a courtesy call will be made to the telephone number on the account. 
     ***Please make sure your phone number on file is up to date.***
• If no payment is received by the deadline stated in the phone call, a field technician is dispatched to the property. He will attempt to notify the resident about the outstanding balance or hang a door tag if no one is available.  
     ***At this point, payment arrangements can no longer be accepted.***
• If payment is still not received by the following Tuesday morning, a field technician is dispatched again to disconnect service, and a $25 service charge is assessed.
• If service is disconnected, the past due amount, plus the $25.00 service charge, must be paid before service can be restored.

 
RETURNED CHECK/DRAFT CHARGE

• Effective May 01, 2018, a $27.00 fee shall be assessed for checks or drafts that have been dishonored by the bank, credit union, or other financial institution from which they were drawn.
• Penalty shall be charged against the account for which the check/draft was written and shall be collected in the same manner as the regular charges for water and sewer service.